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Concessionária Bahia Norte investe em tecnologia para o gerenciamento de ativos


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É bastante comum que com a alta demanda da área de tecnologia alguns processos venham ser automatizados. Gerenciar ativos e garantir o controle contínuo de seus recursos são tarefas cada vez mais trabalhosas. Este é o caso da Concessionária Bahia Norte que, desde 2010, administra as rodovias do sistema BA-093. São 121 km de estradas responsáveis interligar municípios e escoar boa parte dos produtos e serviços do estado. Para gerir rodovias tão importantes a Concessionária vai além da conservação, manutenção e melhorias da infraestrutura física. Ela investe forte em tecnologia para manter o negócio a que se propõe.

Como uma grande consumidora de tecnologia, a Bahia Norte possui demandas que envolvem infraestrutura e segurança da informação, principalmente relacionadas à gestão de processos internos. Nos primeiros anos de atividade da Concessionária, o gerenciamento e controle de ativos exigia um grande esforço operacional e tempo dedicado da equipe de TI. A Bahia Norte foi ao mercado em busca de uma ferramenta que pudesse automatizar todo esses processos e otimizar os recursos internos. Nesta procura, eles chegaram ao DELL KACE, que é uma solução de gerenciamento integrada, baseada em appliance, que possui inúmeras funcionalidades que facilitam o gerenciamento dos ativos.

O responsável na DELL pelo projeto foi o Airton Leal, hoje Software Account Executive para a linha de Endpoint System Manager, porém, na época, fazia parte da equipe de pré-venda técnica. Ele nos explica como foi o projeto: “O principal objetivo era melhorar o controle em quatro processos internos: Controle de licenciamento, verificando em tempo real a relação entre softwares instalados e adquiridos, instalação dos patches, conseguindo automatizar e gerenciar deploy de patches de todos os fabricantes, instalação de softwares em escala, permitindo criar padrões de software em diferentes perfis de usuário e instalá-los em todos os desktops de um único ponto e inventário dos hardwares e softwares, tendo em tempo real todas as informações necessárias para que a equipe possa tomar decisões. Fizemos uma prova de conceito baseada nestes pilares e o KACE conseguiu atender às expectativas. Em seguida, o projeto foi concretizado.”

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Airton Leal, Account Executive da DELL

Além de melhorar esses controles, a Bahia Norte passou a utilizar outra funcionalidade que não estava prevista no projeto inicial, que é o SERVICE DESK. “Apesar do escopo inicial não prever este item, aproveitamos a diversidade de recursos para habilitar o Service Desk. É bem interessante, funcional e atende a todos os requisitos do ITIL. ” afirma Marcel Luna, Coordenador de TI da CBN. Com a implementação do KACE, a área de TI da Concessionária atingiu seu objetivo de controle, redução de trabalhos repetitivos e ganho de produtividade.

Marcel Morais

Marcel Morais Luna, Coordenador de TI da Bahia Norte

O DELL KACE possui o crescimento mais acelerado de marketing share do mercado brasileiro. São ao todo 350 clientes envolvendo 400 mil licenças comercializadas no Brasil em clientes de vários portes e segmentos. O fato de ser appliance facilita à aderência ao mercado. Ele é embarcado num hardware proprietário da DELL de alto desempenho, porém, existe a possibilidade de ser comercializado como appliance virtual. Além de ser um bom produto e possuir um hardware poderoso, o fato de ser appliance torna a implementação muito rápida. Vale apena conhecer!

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